Terms & Conditions
By making a booking or buying from Makeup HQ you are agreeing to the terms and conditions.
All service prices listed on Makeup HQ website are inclusive of GST and subject to change without notice. Rates will be charged in accordance with advertised rates at the time of booking.
Due to the nature of the product, refunds will only be given for someone who has had a reaction to it. No refunds for change of mind.
Cancellations for studio appointments need to be made 24 hours prior to booking. If you do not show or cancel within the 24 hour timeframe a 50% cancellation fee will apply
1. 24 Hours or more before your appointment we will provide a full refund of the booking fee to your original payment method or
2. Less than 24 hours before your appointment we will retain the booking fee paid (by way of liquidated damages)
3. We reserve the right to cancel your appointment for any reason at any time without notice to you, we will provide you with another artist for your appointment.
If you do not attend your booked appointments or do not attend the selected service including, 1:1 lesson, masterclasses, or event on the day of the appointment, we will cancel the appointment and retain the booking fee (by way of liquidated damages)
To secure your booking a non-refundable 50% deposit is required. Your booking isn’t secured until your booking has been made. This can be done by calling or coming into the salon to make the payment or by direct deposit.
Once the booking has been made & the deposit is taken, any cancellation or changes to the size of the bridal party will incur additional charges. If the booking is downsized after it has been confirmed, you will be charged the original price quoted to cover the loss of other bridal parties turned away for the same date.
Minimum call out fee of $300 spend. I do not come out for 1 person. Services must be 2 or more.
Holding date deposits are non-refundable/non-transferable after 7 days.
Early morning fee of $50 per hour will apply to start times of 6:30am or earlier.
Travel fees will apply. This will be charged at $1 per km (on the day of the wedding) after 10kms from my Brunswick studio and return, this includes tolls.
If getting ready at Hotel/CBD you will need to ensure that parking is readily available at the location. Parking fees will apply and are payable upon arrival.
Booking dates for Public Holidays or their associated weekend, including the Melbourne Cup, will incur a 25% surcharge fee of total booking.
All products have been described with the best endeavours to provide accurate information including details, descriptions and images.
Delivery is only available within Australia.
Makeup HQ will ensure orders received will be packed and sent within 24 hours of receipt.
Please note that if an order is made after 12pm on a Friday, Saturday, Sunday, Monday and a Public Holidays, these orders will be processed and sent by Tuesday.
Makeup HQ bears no responsibility for the delay of delivery once we have processed and submitted to Australia Post.
Acceptance of Goods
It is the customer's duty to inspect and notify Makeup HQ if there are any issues with the goods within a 24 hour period. Contact can be made via our contact form. If no contact has been made within the 24 hour period, it will be deemed that the goods have been accepted as per the arrived condition.
Returns & Exchanges
Makeup HQ do not offer returns or exchanges on any items due to change of mind of for reasons that the product does not suit their skin tone colour.
If the products are deemed faulty, damaged or defective you are permitted to submit a request for return. Upon inspection, if agreed we will kindly replace for a non-defective item or a full refund on the price.